A Memo(备忘录)
To: the secretary
From: the manager
Xiao Zhang,
We have decided to refund the customer who had purchased a flawed product from our company. please write a letter to him informing him of our decision and arrange for him to get the refund.
Since the quality of our product and service is vital to the well-being of our company, any complaint from our customers must be heeded immediately. You did a fine job by telling me duly. Thank you.
Manager Li
给：秘书
来自：经理
小张，
我们已决定退款给从我们公司购买了有缺陷的产品的客户。请写信给他，告知我们的决定，安排他拿到退款。
由于我们的产品和服务的质量对我公司来说是至关重要的，从我们的客户的投诉必须立即重视。你做的很好。谢谢。
李经理